Terms and Conditions
The shop.kkpdc.com portion of our website ("Site") is comprised of various pages operated by us ("KKP"). Your use of the Site constitutes your agreement to comply with all of the following Terms.
All prices and amounts shown on this Site are in U.S. Dollars (USD). If you submit an order on the Site the total amount due will automatically be charged to the Paypal account or credit card provided, or added to the existing credit account you have with us. We are not obligated to start working on a project until we receive full payment or an agreement to make full payment.
Once a job has been approved, no changes are allowed to the artwork files, job characteristics, or Turnaround time (as described below).
If there are changes to the order after it has been placed, additional charges may apply.
Most jobs submitted on the Site require you to select a Turnaround time. The calculation of Turnaround begins once an order is placed and paid for and files have been uploaded and approved for printing.
For our Standard turnaround option, orders and files must be submitted by 11:00 AM EST and any necessary proofs must be approved by 1:00 PM EST to have the order completed for pick-up that same day or for delivery the following day. In other words, if you submit a camera-ready file on your Now turnaround order at 10:00 AM EST on Tuesday, the project will be ready for pickup by 5:00 PM that day or delivered (locally) by close of business on Wednesday.
For our Later turnaround option, orders and files must be submitted by 1:00 PM EST and then calculation of the Turnaround time begins the next business day.
Please note that KKP is closed Sundays and major Holidays. As a result, these days are not considered when calculating Turnaround times. Also, on large orders or those requiring the special order of paper or other materials, Turnaround times commence once all required materials have been received.
We charge District of Columbia sales tax (6%) to all orders unless you are tax exempt. If you are tax exempt, submit evidence of exempt status prior to placing an order. Use the "Account" payment method and we can send you an invoice without sales tax included.
An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues. Neither do they show color change from RGB or Pantone to CMYK.
The proof must be treated as independent from the original submitted file and thoroughly reviewed prior to approval. It should be checked against the original file for possible errors in layout, copy, spacing, punctuation or image placement. You are responsible for all that is contained in the final approved proof.
KKP offers hardcopy proofs that show reasonable likeness to the final printed pieces. Such proofs are recommended for color-critical art, must be requested by the customer when the order is made, and additional charges may apply. Hardcopy proofs may be printed on a substrate different from the actual paper stock ordered and variations may occur depending on the finish selected for the final print job.
We do not offer hardcopy proofs for wide format projects such as signs, posters, banners, drawings or for multi-page document sets such as booklets or perfect bound books.
Artwork / Files
You can upload your art file(s) with your order or you can attach art in a reply email to the order confirmation or through our upload site: https://kkpdc.wetransfer.com.
Our pre-press department checks all submitted artwork files before printing, but you are 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread files carefully before submitting. KKP is not responsible for any issues as to orientation or alignment of the pages of your submitted documents.
Important: If you submit camera-ready files that match the specs of your order (page size, page count, etc.), you may not hear from us before your job is put into production.
You agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material; any material that could give rise to any civil or criminal liability under applicable law; any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order which, in our opinion, may be illegal in nature or an infringement on the rights of any third party.
KKP will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density. Because of inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed. By placing an order with KKP you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.
No Liability for Errors
KKP is not liable for errors in a final product due to any of the following: misspelling, graphics, bleeds, grammar, fonts, punctuation, wrong cuts, transparency, overprint, cracks on folds, size. KKP does not make any changes to customer files.
Over-print and Under-print Policy
We cannot guarantee that every order will be the exact number of items that are ordered. KKP can only guarantee that we will come within plus or minus 3% of the number of items ordered.
Pick Up / Shipping / Delivery
Unless you choose Local Pick Up, you need to select a shipping or delivery option presented to you at checkout.
Shipping transit times vary and KKP assumes no responsibility for delays or damage, including any resulting from the failure to receive a job on time.
Local Pick up orders will be kept for 30 days. If not retrieved within 30 days, the order will be shipped directly to you and you will be billed for and agree to pay the applicable ground shipping rates.
Visiting the Site or sending emails to KKP constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
Changes to Terms
KKP reserves the right, in its sole discretion, to change these Terms. The most current version of these Terms will supersede all previous versions. We encourage you to periodically review these Terms to stay informed of our policies.
Effective as of March 1, 2020